HOW MAY WE ASSIST?
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ORDER PROCESSING & SHIPPING
All orders are dispatched from our studio in Long Beach, California.
A convenient flat rate is offered to cover shipping & handling.
Within the U.S.: $5.00 // To Canada: $15.00 // All others $25.00
Yes. Once your order has shipped you will receive a confirmation email with tracking information. If you don't see the email be sure to check your spam folder.
We know you're anxious to received your order. That's why we it's important for us to process orders quickly.
In-stock items: Typically prepared and ready to ship within 24 to 48 hours. Please note that our processing time is in addition to USPS shipping/delivery time. We have no control over a delivery date once it leaves the studio.
Custom orders: Timing us to inquire about current processing times.
USPS is used for deliveries within the U.S. and Canada. For all other orders, the method may vary to ensure reliable service and the best rate. Tracking is always provided.
Yes, shipping outside of the United States is available. However, shipping to some countries may be unavailable due to world events. If you are placing an international order it's best that you contact us first to make sure we can accommodate. If an international order is subject to import taxes or customs duties those additional fees are the responsibility of the recipient.
No. We are committed to fulfilling orders quickly so once your order is placed we are unable to change the shipping address.
Marbled Paper Studio loves working on custom projects!
We take a collaborative approach to ensure we create something unique to fits your needs. Simply contact us with a few details about what you're looking for. That's all that's needed to get the conversation started.
Production time for custom orders vary. There are a variety of factors that may affect the timing of your order (i.e. the type of product, quantity ordered, and the number of other orders already on our calendar). We are happy to discuss production times with you so don’t be shy….reach out.
Contact us immediately if you require a return.
Please contact us within 5 days of the delivery date to discuss the nature of your return. The delivery date is based on tracking information provided by the shipper.
Prior authorization is required before you return your purchase. Returns made without prior authorization will not be accepted.
All shipping costs are the responsibility of the customer. You must provide tracking for shipments back to the studio. Marbled Paper Studio is not responsible for delays in delivery or lost packages en route to the studio.
All products must be carefully packaged for return and be in new/unused condition. Returns will be inspected. If a refund is authorized it may take a few days for the refund to show up on your statement.
No. Sale items are final sale and cannot be returned or exchanged.
No. Custom orders are made just for you so I'm sure you’ll understand why Marbled Paper Studio cannot accept returns or exchanges on custom ordered products.
A bit about our hand marbled paper goods.
The MPS process honors traditional marbling techniques. Marbling is an intensive process with each sheet of paper created one at a time. You can never replicate a design identically but you can create sheets that are consistent with each other with respect to color and overall general style if they are created during the same marbling session. It is because of this meticulous process that we offer our products in limited releases.
Most likely, yes. Not all products may be online. Alternatively, if something isn't readily available a custom orders always an option. Please reach out if you aren't finding exactly what you are looking for. We are happy to assist.
No. All of our designs are copyright and cannot be reproduced without license. Please reach out to discuss exclusive design services and licensing.
Yes. Our seals are made of flexible wax but we strongly recommend using one of the following methods:
(1) Use an Outer Envelope. Using an outer envelope will help protect your wax seal from damage during transit.
(2) Request Hand Cancelling. There is always the potential that seals may get damaged if they are run through a post office sorting machine so it is best to ask your local post office to "hand cancel" your letters. The post office charges extra to hand cancel an envelope, but it is worth the nominal cost to ensure that your seal arrives safely.
I have sent letters without using an outer envelope or hand canceling. In my experience, it has been a bit of a hit or miss. In some cases, the seals have arrived slightly warped (most likely due to the heat of a sorting machine). It is best to use one or both of the options above so you're simply not hoping your wax seals arrive without damage.
We want everyone to experience the joy of opening a beautifully wrapped order from Marbled Paper Studio.
Sheets of paper are securely rolled in a tube or packed flat depending on size.
Of course! We can also include a card with your personalized message. Just be sure to leave us a message in the "notes" section at checkout. Gift wrapping is complimentary.
We currently accept payment through Paypal, with most major credit cards accepted. You do not need a Paypal account to make a purchase.
still have questions?
Send a note - we'd love to assist you.