Customer Care
Shipping
We offer flat-rate shipping for domestic orders based on your order total:
- Orders $0–$30: $7.50
- Orders $30–$74.99: $10.00
- Orders $100 and over: Free
International shipping: Rates vary by destination. Please contact us directly for a shipping quote.
All orders are carefully packed and shipped directly from our studio in Southern California.
Orders are typically shipped via USPS or UPS. We may use other trusted carriers at our discretion.
We take great care in packaging to ensure your items arrive safely:
- Full and half-size paper sheets are shipped rolled in a sturdy tube or rectangular box.
- Smaller items are sent in flat packages or compact boxes.
- If your order includes multiple items of different sizes, they may be shipped in separate packages. If this occurs, you’ll be notified and provided with tracking information for each package.
In-stock items are typically shipped within 1–3 business days, unless noted otherwise in the product listing.
Delivery times vary by carrier and destination, so please allow additional time for transit. While shipping times are out of our control, we provide tracking information so you can monitor your package every step of the way.
If you need your delivery expedited, contact us before placing an order to discuss faster shipping options.
Yes. Once your order ships, you’ll receive a email with the tracking number for your order. You can use the tracking number to monitor your package every step of the way. Tracking updates depend on the carrier, so please allow some time for the information to appear after shipment.
Yes, w offer international shipping. Because rates and options vary by destination, we ask that you reach out to us directly for a shipping quote before placing your order. This ensures you receive the most accurate and reliable information.
No. Once an order is placed, we are unable to change the shipping address. Please double-check your information carefully before completing your purchase.
Return Policy
All sales are final. Please review all product photos and descriptions carefully before purchasing to ensure everything meets your expectations. If you have any questions before placing an order, please reach out—we’re always happy to help!
Materials & Quality
We are committed to using only the highest-quality materials resulting in the exquisite paper products we are known for.
- PAPER: We select paper that is best suited for each particular project to complement the intended use.
- PAINT: We work with high quality artist grade acrylic and gouache. If needed, we may hand mix pigments to achieve specific colors desired for a project.
Please refer to individual product listings for details on the materials used or a specific item.
We strive to provide clear and accurate photos and descriptions of our products. However, colors may vary slightly due to screen settings or lighting conditions, which are beyond our control. If you have any questions or need clarification about a product’s colors or patterns, please don’t hesitate to contact us before placing your order.
Availability
Sometimes we have items available that haven’t yet made their way to to the website yet. Don’t hesitate to reach out if you’re looking for something specific. If it’s not currently available, we may be able to offer alternatives or work with you on a custom order to create exactly what you need.
Our releases follow inspiration rather than a set schedule. New designs are introduced as materials and ideas come together. Subscribe to our newsletter for notice of new arrivals.
Custom Orders & Licensing
Absolutely. We’re happy to collaborate with you or your brand to create a unique pattern or design tailored specifically to your project. Please share the details so we can explore how to bring your vision to life. We take on a limited number of custom projects at a time, so reaching out early is always best.
We manage a limited number of custom projects at a time to ensure the highest level of attention and service. Lead times vary depending on the scope of your project and the number of commissions already in queue. Please reach out early to reserve a spot on our calendar.
All of our designs are protected by copyright and may not be reproduced without a license. Unless otherwise arranged, Marbled Paper Studio retains all rights to every pattern from both in-stock purchases and custom commissions. Please contact us to discuss licensing opportunities and explore how our designs can be used for your project.
Contact Us
We've tried our best to cover everything, but if we missed something, feel free to reach out.