OUR PRODUCTS

This is such a great question. I am so glad you asked! You can learn more about our process here.

Our process honors traditional marbling techniques. Marbling is an intensive process with each sheet of paper created one at a time. You can never replicate a design identically but you can create sheets that are consistent with each other with respect to color and overall general style if they are created during the same marbling session. It is because of this meticulous process that we offer our products in limited releases.  

Please contact me. Not all products may be listed online. Alternatively, if something isn't readily available I am happy to collaborate on a custom design.

No. All of our designs are copyright and cannot be reproduced without license. If you are looking for a specific design please reach out to discuss exclusive design services.

I proudly handcraft our marbled paper in my studio located in Long Beach, California. 

Yes. Our seals are made of flexible wax but we strongly recommend using one of the following methods:

(1) Use an Outer Envelope. Using an outer envelope will help protect your wax seal from damage during transit. 

(2)  Request Hand Cancelling. There is always the potential that seals may get damaged if they are run through a post office sorting machine so it is best to ask your local post office to "hand cancel" your letters. The post office charges extra to hand cancel an envelope, but it is worth the nominal cost to ensure that your seal arrives safely.  

I have sent letters without using an outer envelope or hand canceling. In my experience, it has been a bit of a hit or miss. In some cases, the seals have arrived slightly warped (most likely due to the heat of a sorting machine). It is best to use one or both of the options above so you're simply not hoping your wax seals arrive without damage.  

PACKAGING

Sheets of paper are securely rolled in a tube or packed flat depending on size.

All orders come with complimentary gift wrapping because I want everyone to experience the joy of opening a beautifully wrapped gift. A greeting card with your personalized message can be included upon request. Just be sure to leave a message in the "notes" section at checkout.

PAYMENT

We are currently accepting payment through Paypal, with most major credit cards accepted. You do not need a Paypal account to make a purchase. 

SHIPPING

A convenient flat rate is offered to cover shipping & handling.

Within the U.S.:   $5.00 //  To Canada:   $15.00  //  All others $25.00

Yes. Once your order has shipped you will receive a confirmation email with tracking information. If you don't see the email be sure to check your spam folder. 

I take pride in processing orders quickly because I know you’re excited to receive your products.

In-stock items: Typically prepared and ready to ship within 24 to 48 hours. Please note that our processing time is in addition to USPS shipping/delivery time.

Custom orders: Timing may vary so it's best to contact me to inquire about current processing times. 

USPS is used for deliveries within the U.S. and Canada. For all other orders, the method may vary to ensure reliable service and the best rate. Tracking is always provided.

Yes, shipping to countries outside of the United States is available. If an international order is subject to import taxes or customs duties those additional fees are the responsibility of the recipient.

No. We are committed to fulfilling orders quickly so once your order is placed we are unable to change the shipping address. 

CUSTOM DESIGNS

I love working with individuals and brands to create something unique to fit their needs. Simply contact me with a bit of information to help me better understand your project and to get the conversation started.

I accept a limited number of custom projects at any given time. Please contact me as soon as possible to discuss the details so we can get your project on the calendar.

Production time for custom orders vary. There are a variety of factors that may affect the timing of your order (i.e. the type product, quantity ordered, and other orders on our calendar). I am happy to discuss production times with you so don’t be shy….reach out.

RETURN POLICY

Please contact me within 5 days of the delivery date to discuss the nature of your return.  The delivery date is based on tracking information provided by the shipper. Prior authorization is required before you return your purchase. Returns made without prior authorization will not be accepted.

All shipping costs are the responsibility of the customer. You must provide tracking for shipments back to the studio. Marbled Paper Studio is not responsible for delays in delivery or lost packages en route to the studio.  

All items must be carefully packaged for return and be in unused condition. Returns will be inspected. If a refund is authorized it may take a few days for the refund to show up on  your statement. 

No. Sale items are final sale and cannot be returned or exchanged. 

No. Custom orders are made just for you so I'm sure you’ll understand why Marbled Paper Studio cannot accept returns or exchanges on custom ordered products.

Contact

Feel free to reach out if you don't see your question listed.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.