FAQ

OUR PRODUCTS

Our process honors traditional marbling techniques which is a labor intensive process with each marbled sheet created one at a time. You can never replicate a design but you can create sheets that are consistent with each other, particularly if they are created during the same marbling session. It is because of this meticulous process that we offer some products in limited releases.  

Our loyal newsletter subscribers are always the first to learn about new product releases allowing them to get "first dibs" on new product releases before they are announced anywhere else. If you want to be the first to hear about new releases be sure to sign up for our newsletter at the very bottom of this page and follow us on Instagram.  

This is such a great question! You can learn more about our process here.  

Yes. Our seals are made of flexible wax but we strongly recommend using one of the following methods:

(1) Use an Outer Envelope. Using an outer envelope will help protect your wax seal from damage during transit. 

(2)  Request Hand Cancelling. There is always the potential that seals may get damaged if they are run through a post office sorting machine so it is best to ask your local post office to "hand cancel" your letters. The post office charges extra to hand cancel an envelope, but it is worth the nominal cost to ensure that your seal arrives safely.  

We've sent letters without using an outer envelope or hand canceling. In our experience, it has been a bit hit and miss. In some cases, the seals have arrived slightly warped (most likely due to the heat of a sorting machine) or without damage. It is best to consider one of the options above so you're simply not "hoping" your wax seals arrived without damage.  

We proudly handcraft our marbled paper in our studio located in Long Beach, California. 

GIFT GIVING

We believe every customer should experience the joy of opening a beautifully wrapped gift. This is why we offer our signature gift wrapping complimentary for each order. All purchases are generally wrapped in one package. You can choose to add individual gift wrapping as an added purchase. Details are provided here.

If part of your order is a gift, please reach out to us about personalizing your gift.

PAYMENT

We are currently accepting payment through Paypal, with most major credit cards accepted. You do not need a Paypal account to make a purchase. 

SHIPPING & DELIVERY

Orders are processed Monday - Friday, excluding holidays. 

We take pride in processing orders quickly because we know you’re excited to receive your products. Orders are typically prepared and ready to ship in 24 to 48 hours from the date you place an order. Please note that our processing time is in addition to USPS shipping/delivery time.

For custom orders, timing may vary so it's best to send us a note to inquire about current processing times. 

Within the U.S.:   $5.00  //  To Canada:   $15.00  //  All others $25.00

For deliveries to U.S. and Canada we use USPS. For all other orders, the method may vary to ensure reliable service and the best rate.

Yes! Once your order has shipped you will receive a confirmation email with tracking information. If you don't see the email be sure to check your spam folder. 

No. We are committed to fulfilling orders quickly so once your order is placed we are unable to change the address. 

CUSTOM ORDERS

We would love to help create something special for you. All we need is a bit of information to help get the conversation started. The first step is to fill out a questionnaire so we can respond to you with personalized information. 

We accept a very limited number of custom projects at any given time. Please contact us as soon as possible to discuss the details so we can get your project on the calendar.

Production and turn around time for custom orders vary. There are a variety of factors that may affect the timing of your order (i.e. the type product, quantity ordered, and other orders on our calendar). We are happy to discuss production times with you so don’t be shy….reach out   to us.

Every project is unique so there is no one size fits all pricing formula for custom orders. Please provide us with some information on what you are looking for and we will gladly provide you with customized pricing information.  

RETURN POLICY

If you are looking to return an item, we are here to help. Please contact us immediately to discuss the nature of your return.  Prior authorization is required before you return your purchase.  

Returns must be mailed back within 14 days of receipt of your original delivery date based on tracking information provided by the shipper. You MUST provide tracking for shipments back to our studio.

Delivery and re-delivery shipping costs are the responsibility of the Customer. 

We are not responsible for delays in delivery or lost packages en route to our studio.  

We will inspect your items prior to issuing a credit card refund. If a refund is authorized, it may take a few days for the refund to show up on  your statement. 

Sale items are final sale and cannot be returned or exchanged. 

Custom orders are made just for you so we're sure you’ll understand that we cannot accept returns on custom ordered products. If you have a concern regarding a custom order, please reach out to us immediately to discuss.

STILL HAVE QUESTIONS?

We've tried our best to anticipate every situation but if you don't see your question here, please contact us or send an email to: marbledpaperstudio@yahoo.com.